Before you purchase any software, you need to know that you can
rely on your software provider to make your system work for you.
For example, changes required by U.S. Customs must be implemented
as soon as they are effective. Questions you have about processing
specific shipment types need to be answered in a timely manner.
Any issues with the software need to be addressed quickly.
You need answers from trained professionals who will give
you truthful, reliable, and sound advice.
Customer Support Center
ASCI
of Miami provides you with reliable Customer Service.
As a user of our software products, you will receive top-rated
support from our trained Customer Support team. Help lines are
open Monday through Friday from 8:30 a.m. to 6:30 p.m. EST. Our
Customer Support representatives receive extensive software training
and use our Automated Calling System to help them answer any questions
you may have. All calls are logged into the system so you can
always track the status of your support issue.
As part of your maintenance agreement, you can make unlimited
calls to our Help Desk during our business hours. You can also
sign up for After Hours Support, which extends
support to 24-hours a day, with a charge of $150 per issue, per
call outside of business hours. The number for that service is
(786) 412-1244.
ASCI Training
New clients receive formal in-house training during the installation
of our software. From time to time, we also host ASCI Seminars
for our clients. These special seminars will cover various topics,
from a general review of ASCI features for new employees to information
sessions about new products or features, and more. These can be
customized to your needs, and can be held at your office upon
request.
Program Maintenance and Custom
Development
Our customers receive periodic updates to our software which
implement changes required by U.S. Customs or make enhancements
to our software. We can also create company-specific programs
to meet the more individual needs of your business.
